Getting started
Create an account, activate an organisation and complete your profile.
Help and support
How can we help you?
Find answers to your questions quickly, or get in touch with our team.
Browse by category
Five themes cover the essentials of the journey on the platform.
Profile and verification
Qualify your organisation and understand validation before publication.
Introductions
Recommendations, contact requests and consent from both parties.
Projects and opportunities
Publish a need, a solution or a project, then follow its progress.
Security and privacy
Data protection, role-based access and traceability of actions.
Frequently asked questions
Answers to the most common requests.
9 questions
How do I create an account on MASS Connection?
First create a personal account from the sign-up page. You then join or create an organisation: a single account can belong to several organisations.
Do I have to pay to use the platform?
Browsing the public directory is free. Organisation workspaces and their options will be offered at commercial launch; no payment is requested for now.
Why is my publication not visible straight away?
Every need, solution or project goes through human validation. A controller checks that the information is consistent, then publishes it, requests a correction or rejects it with a stated reason.
Where can I read the reason for a correction request?
In your workspace, open the item concerned: the controller's decision and the reason for the requested correction appear at the top of the record.
How do introductions work?
The platform suggests explained matches between needs, solutions, projects and funding criteria. You then send a motivated contact request, which the other organisation accepts or declines.
Who can see my contact details?
Your contact details are never published in the directory. They are only shared once a contact request has been explicitly accepted.
What is the difference between a need, a solution and a project?
A need expresses a request from a territory or an organisation. A solution describes an existing offer. A project structures an operation with its stages, budget and maturity level.
How is my data protected?
Access is controlled by organisation and by role, sensitive actions are logged, and confidential information stays outside the public area.
Can I strengthen the security of my sign-in?
Yes. You can link an authenticator app to your account: it generates a one-time code requested at every sign-in.